FAQ

COMPANY

  • What is Oars + Alps?

  • Where did you get the name Oars + Alps?

  • What does Oars + Alps stand for?

  • Who started Oars + Alps?

  • What is your mission?

  • What differentiates Oars + Alps from the other brands?

Oars + Alps is a direct-to-consumer men’s athleisure and natural grooming brand delivering premium skincare products—without the premium price.

The name Oars + Alps is inspired by the active husbands of our company’s founders. Mia’s husband is a competitive rower, and both Mia and Laura’s husbands are avid snowboarders and skiers.

Oars: Long shafts a rower uses to propel a boat forward.
Alps: The highest mountains. Snowboarders and skiers live for these.
We are focused on propelling you forward in your quest to reach the highest peak.

Two adventurous skin enthusiasts, engineers, and data scientists named Mia and Laura started the company to solve their husbands skin problems. View Our Story to learn more.

Oars + Alps believes that every day is the start of a new adventure. We exist to prepare, energize, and inspire you for it.

Where to begin? First, we are a men’s brand for men’s skin. We are not a women’s brand treating men as an afterthought. Men and women have different skin profiles: Because a man’s skin is oilier, thicker, coarser, and more prone to ingrown hairs and breakouts, women’s and unisex skincare products are not sufficient. Men do themselves no favors by borrowing their significant other’s skin products.

Second, guys who lead active lifestyles are more likely to have temperamental skin, which is often oilier before being active, and drier after. Few, if any, skincare products on the market are specifically formulated for active lifestyles. Ours are.

Third, we use natural ingredients wherever possible—and not just the stuff that’s easy to find. We source Alpine Caribou Moss from the Arctic Circle in Northern Finland. This antioxidant-rich ingredient boosts elasticity and guards against environmental hazards such as pollution and inflammation. This lichen grows and thrives in extremely harsh conditions—not unlike the guys who use Oars + Alps.

PRODUCTS

  • Are your products full of harsh chemicals and toxins?

  • I’ve heard that some deodorants contain ingredients that may cause Alzheimer’s Disease. Does yours?

  • I’ve switched from my antiperspirant to your deodorant, but I’m still sweating. What’s going on?

  • Are your products Transportation Security Administration (TSA)-friendly?

  • Do you test your products on animals?

  • Are your products recyclable?

  • How often do I need to replenish my products?

  • What do you mean when you say a product is natural or made with natural ingredients?

No. Unlike other leading brands, we stay away from parabens, phthalates, sulfates, glycols, aluminum, and alcohol.

No, our deodorant does not contain those ingredients that may cause Alzheimer’s. Many leading antiperspirant and deodorant brands contain aluminum. Several studies reviewed by the Food and Drug Administration have “showed a modest increase in risk and a statistically significant trend emerged between increasing lifetime use of aluminum-containing antiperspirants and the estimated relative risk of Alzheimer's disease.” Better safe than sorry.

First, thanks for oaring up. Second, that’s completely normal. When you go through a deodorant detox, it can take up to a month to adapt. In the first few weeks, it is completely normal to sweat and emit more odor—that means you are truly detoxing, and your body is purging itself of the chemicals trapped in your sweat glands. By week three or four, we promise you’ll notice a vast improvement. All good things take time.

Yes, all of our products all meet TSA guidelines. Our Face Cleanser is also a solid, so there’s no need to worry about liquids or spillage.

No. Nope. Never. Oars + Alps will never change this stance.

You bet. Both the outer box and the individual packaging are recyclable.

We’ve found that with average daily use, our products last about 30-60 days. We recommend you start by restocking every 45 days. You can pause or stop replenishment at any time.

We mean that the product contains unprocessed ingredients, sourced from the earth.

AUTO-RENEWAL

  • How does the subscription work?

  • I’m traveling and won’t need products for a bit, what should I do?

  • Can I order one item only?

Simply pick the kit you would like and how often you want it delivered. You can change the frequency, skip, pause, or cancel at any time without any hassle or fees.

Simply go to your account and hit “skip.”

Absolutely! We offer kits or a la carte products. 

SHIPPING

  • Where do you ship?

  • Do you really offer free shipping?

  • Do you ship internationally?

  • When will I get my package?

  • Why haven’t I received my package?

We currently ship to the entire United States of America including Puerto Rico, Guam, and the U.S. Virgin Islands.

Yes, we really do for orders over $20.

Our shipping partner doesn’t have the right oars yet, so unfortunately we aren’t able to ship to all of the amazing places in the world. We hope to be able to ship internationally soon.

Once your product leaves our warehouse, it should arrive within 5-10 business days under our free ground shipping option for orders over $20. You should receive an email with your tracking code, and you can check your package’s status using that code. You can choose to pay for Expedited Shipping (3-5 business days) or 2-day Shipping (2 days). 

If it has been longer than ten business days, please email feedback@oarsandalps.com and we look into your order right away.

PAYMENT

  • What if I need to change or cancel my order?

  • What forms of payment do you accept?

  • How often will my card get charged?

  • When do you charge my card?

  • How do I update my card information?

We process all orders immediately, so it may have already left our warehouse. Please email us at support@oarsandalps.com and we can either make the change or help you with a return.

We accept MasterCard, VISA, Discover, and American Express. Debit or Credit. We also accept PayPal, Amazon Payments, Apple Pay. 

We will charge your payment method as soon as your Oars + Alps products ship. If you choose the 1-month plan, you will get charged every month. If you choose the 2-month plan, you will get charged every 2 months.

You will get charged right away.

You can easily update your card information by clicking on “Account” and then clicking “Update Card.” It’s imperative that we have your most current card number and billing address on file in order to get your products replenished on time.

RETURNS

  • What is your return policy?

We truly believe our products are the best out there, and we fully stand by their quality. If for some reason you don’t feel the same way, email feedback@oarsandalps.com and let's chat about how to make you happy.

If you are not satisfied you have the option to return the products within 14 days of delivery. After 14 days we are not able to provide returns. Return shipping is not refunded and we do not provide shipping labels. 

MISC.

  • What is Oarsman?

  • Is your website secure?

  • How do I get in touch with you?

  • I have a suggestion for a new product. Who can I contact?

Oarsman is our online magazine featuring guys who fully embody the Oars + Alps lifestyle, and the things that make them move.

You bet it is. To keep your personal information safe, we operate a secure site. That small lock icon next to the URL indicates that Oars + Alps is secure.

We want to make sure you’re a happy customer. If you have any questions, please contact our Customer Service team at feedback@oarsandalps.com.

Feel free to contact us at feedback@oarsandalps.com with any suggestions. We are stoked to hear from you.

PRESS

  • I’m a member of the press/blogosphere and would like more information. Who can I speak with?

You can email our Press Relations team at feedback@oarsandalps.com.