Dear Oars + Alps Community,
We hope that you and your loved ones are safe during this unprecedented and challenging time. The safety of our customers, teams and communities is always our first priority.
● Our online store and e-commerce platform are open and fully functional. Orders will be processed per usual and there is currently no delay in shipment times. Should there be a problem with your order, our Customer Service team is available to guide you through this journey, so please feel free to reach out to firstname.lastname@example.org with any questions or comments.
● Our products are still being sold in physical Target stores and available via Amazon as well
● Our fulfillment partners have implemented all necessary and precautionary steps in order to ensure safe and healthy procedures, including frequent cleaning of heavily trafficked areas, hard surfaces, entrances, customer service stations, scanning guns, etc.
● We are in daily (almost hourly) conversation with our distribution centers to ensure orders are shipped in a healthy and clean way. As such, Oars + Alps has donated our own popular soaps to fulfillment partners in an effort to help minimize the spread and promote a clean and efficient process.
● If you're wondering about receiving packages in this current environment, the World Health Organization has more information on it here. To the question of whether it is safe to receive a package from an area where COVID-19 has been reported, the WHO responds: "Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low."
If you have questions, our Customer Service team is here for you -- please reach out at email@example.com. As always, shipping on orders $30+ and all returns are free. We want you to know that we are all working around the clock to make the best decisions possible during this uncharted time. We know that we will all get through this together.
From all of us at Oars + Alps, please be safe and take care of each other.
Take to the oars,
Mia and Laura (Co-Founders)