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Customer Success Lead

Oars + Alps is disrupting the growing industry of skin care! We are a direct to consumer auto-renewal brand that delivers high-end-quality grooming products, without the upcharge and without the toxins. We are a high-growth company and are looking for passionate folks to join uson this exhilarating ride!

About the role:

You are passionate about helping our customers have the best experience with Oars + Alps. You can handle a high volume of communication, have superior troubleshooting and problem-solving chops, and never sacrifice the customer experience. You pride yourselves on being organized, detail-oriented, and empathetic. And with your excellent relationship-building skills you will ensure our customers have a superior experience, so they keep choosing Oars + Alps again and again.

You will:

  • Own customer issues through various channels, such as email, phone, and social.
  • Be the primary intermediary between all company functions and external agencies involved in customer success.
  • Effectively prioritize and troubleshoot incoming issues to determine severity.
  • Escalate issues when needed and serve as informational liaison to various parties, providing key updates and relevant intel.
  • Be a powerhouse resource internally and externally, serve as a resident product expert and maintain exceptional knowledge of the product through development cycles.
  • Chronicle new and useful knowledge by creating and updating internal documentation.
  • Contribute to team goals by focusing on response and resolution times.

This might describe you:

  • 1-2 years of customer-facing experience.
  • Organized “doer” with an action-oriented mindset to take on tasks no matter how big or small.
  • Ability to clearly structure work and communicate progress.
  • Demonstrated ability to deal with change and act as a team player.
  • Challenge-driven, goal-oriented, and always striving to make improvements.
  • Excellent verbal and communication skills.
  • Passionate about the brand.

Who you will work with:

  • This position reports to the Director of Operations.
  • External vendor/partner resources across various channels and tools.

If interested email jobs@oarsandalps.com with the subject line: Customer success Job. Please include your resume and cover letter. .

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